Optimove incident
US | Batch Update Process - Delay in Campaign execution
Optimove experienced a major incident on May 5, 2025 affecting Batch Data Process, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Batch Data Process
Update timeline
- identified May 05, 2025, 09:20 AM UTC
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the cloud data import service. Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
- identified May 05, 2025, 10:20 AM UTC
The issue has been identified, and we are implementing a fix to address the batch process. Once a fix is available, our teams will recover the impacted batch process
- monitoring May 05, 2025, 10:38 AM UTC
A fix has been implemented and Batch processes are back in progress.
- resolved May 05, 2025, 11:31 AM UTC
This incident has been resolved.