Optimove incident
EU - Batch Update Process - Delay in Campaign execution
Optimove experienced a minor incident on May 7, 2025 affecting Batch Data Process and Track & Trigger, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2025, 08:11 AM UTC
We have identified elevated errors in our batch update process. Specifically, we are facing an issue with the Import and execution phase of the batch process. Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process. Workarounds: 1. Manually execute the most critical campaigns via the Optimove site with the latest available data Optimove has. 2. If you want to execute all the campaigns with the available data, please let us know, and we will run them all (reach out to [email protected]).
- monitoring May 07, 2025, 09:02 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 07, 2025, 09:32 AM UTC
We are continuing to monitor for any further issues.
- resolved May 07, 2025, 09:55 AM UTC
This incident has been resolved.