Optimove incident

EU - Delay in Campaign execution

Minor Resolved View vendor source →

Optimove experienced a minor incident on May 14, 2025 affecting Batch Data Process and Batch Data Process, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 02:37 PM UTC
Resolved
May 14, 2025, 04:50 PM UTC
Duration
2h 13m
Detected by Pingoru
May 14, 2025, 02:37 PM UTC

Affected components

Batch Data ProcessBatch Data Process

Update timeline

  1. monitoring May 14, 2025, 02:37 PM UTC

    We are monitoring a fix released to address elevated errors in our Scheduled Campaign Execution. Some tenants will experience delays in scheduled campaign execution as part of the batch process.

  2. resolved May 14, 2025, 04:50 PM UTC

    This incident has been resolved.