OpenTrainTimes Outage History
OpenTrainTimes is up right nowPingoru has recorded 51 incidents for OpenTrainTimes: 6 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 15 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 4 of 509 (1%) |
Incidents, newest first
Minor October 14, 2026 TD and TRUST feed issue 3h 33m Train movement data, Map data
Started Oct 14, 2026, 01:57 PM UTC· resolved Oct 14, 2026, 05:31 PM UTC
- monitoring Oct 14, 2026, 01:57 PM UTC
Engineers have been alerted to a problem with processing our TRUST and TD feeds, caused by a server issue on our side. Data is now flowing again, but may lag behind reality for about 15 minutes.
- monitoring Oct 14, 2026, 04:32 PM UTC
The performance issue persists, and we have assigned additional servers to process the backlog of data
- resolved Oct 14, 2026, 05:31 PM UTC
This incident has been resolved.
Major October 3, 2026 Degraded real-time information 19m Train movement data, Map data
Started Oct 03, 2026, 01:27 PM UTC· resolved Oct 03, 2026, 01:46 PM UTC
- identified Oct 03, 2026, 01:27 PM UTC
Maps and schedule performance data are not updating at present due to an infrastructure issue. Engineers are investigating.
- monitoring Oct 03, 2026, 01:37 PM UTC
This fault has been rectified, and maps are currently updating with the backlog of data
- resolved Oct 03, 2026, 01:46 PM UTC
This incident has been resolved.
Major July 13, 2026 Map lag 3h 20m Map data
Started Jul 13, 2026, 01:56 PM UTC· resolved Jul 13, 2026, 05:16 PM UTC
- monitoring Jul 13, 2026, 01:56 PM UTC
Due to a server problem, maps are running up to ~1h30m behind reality. We have fixed the underlying issue and will continue to monitor until the maps are up-to-date
- resolved Jul 13, 2026, 05:16 PM UTC
This incident has been resolved.
Minor May 16, 2026 404 errors due to excessive traffic 15h 15m Schedule data
Started May 16, 2026, 06:18 PM UTC· resolved May 17, 2026, 09:33 AM UTC
- monitoring May 16, 2026, 06:18 PM UTC
Over the past weeks, we have been having a chronic issue with bots (likely AI bots) scraping content on our website at a rate far exceeding even our regular peak traffic levels. This results in occasional 404 errors when viewing pages on the site. We are working to limit this traffic and have put additional mitigations in place.
- resolved May 17, 2026, 09:33 AM UTC
This incident has been resolved.
Major April 10, 2026 Overrunning maintenance work on Open Data platform – Network Rail Open Data feeds
Started Apr 10, 2026, 09:51 AM UTC· resolved Apr 10, 2026, 09:51 AM UTC
- resolved Apr 10, 2026, 10:09 AM UTC
Planned maintenance on the Network Rail Open Data platform has overrun by 20 minutes. Maps will be showing outdated information.
Critical February 16, 2026 Website down – Train movement data, Schedule data
Started Feb 16, 2026, 09:20 AM UTC· resolved Feb 16, 2026, 09:20 AM UTC
- resolved Feb 16, 2026, 09:39 AM UTC
This incident has been resolved.
- postmortem Feb 16, 2026, 09:41 AM UTC
A problem relating to database corruption for the OpenTrainTimes website caused users to receive 500 errors when viewing maps or train schedules between around 2230 on 15th February and 0915 on 16th February. The root cause was corruption on a disk partition on one of our database servers hosted on some of our older infrastructure. This server and its associated infrastructure was scheduled for renewal on to a more resilient platform before April 2026, however we are bringing this forward in the light of this outage.
Critical August 24, 2025 TRUST feed outage 3h 31m TRUST Feed
Started Aug 24, 2025, 04:12 PM UTC· resolved Aug 24, 2025, 07:43 PM UTC
- identified Aug 24, 2025, 05:14 PM UTC
We have not received any TRUST data from Network Rail since around 1712 today, nor have a number of other industry systems. We understand that there is a widespread outage. Maps will still be functioning.
- monitoring Aug 24, 2025, 06:34 PM UTC
We are now receiving TRUST messages, although any data produced between 1712 and 1927 has not been received. We will monitor for the next hour before closing this incident.
- resolved Aug 24, 2025, 07:43 PM UTC
This incident has been resolved.
Critical June 28, 2025 No real-time information from Network Rail 20m Network Rail Open Data feeds
Started Jun 28, 2025, 05:07 PM UTC· resolved Jun 28, 2025, 05:27 PM UTC
- investigating Jun 28, 2025, 05:07 PM UTC
Automated monitoring has detected a total loss of data from the Network Rail Open Data platform to our servers. As a result, train movements are not updating on maps and train schedules will not show tracking in real-time.
- monitoring Jun 28, 2025, 05:09 PM UTC
We are now receiving real-time data, although there is a gap of several minutes between 1801 and 1807 where there is limited data. Maps will therefore be showing incorrect data until a train passes through each berth.
- resolved Jun 28, 2025, 05:27 PM UTC
This incident has been resolved.
Critical May 14, 2025 Real-time information degraded 2h 59m Network Rail Open Data feeds
Started May 14, 2025, 09:00 AM UTC· resolved May 14, 2025, 12:00 PM UTC
- investigating May 14, 2025, 11:08 AM UTC
Engineers have identified high latency on our real-time feeds from the Network Rail Open Data platform. As a result, the real-time components of the website will be showing out-of-date or missing data.
- resolved May 14, 2025, 04:44 PM UTC
This issue has now been resolved. We are awaiting a response from CACI, who manage the system on behalf of Network Rail, and we have also made an FOI request to help everyone understand the criticality of Open Data systems.
Major March 20, 2025 Missing live schedule data 10h 59m Schedule data
Started Mar 20, 2025, 11:53 AM UTC· resolved Mar 20, 2025, 10:53 PM UTC
- identified Mar 20, 2025, 11:53 AM UTC
Due to a system failure, we do not currently have up-to-date real time running data. We are working to restore this in the coming hours.
- resolved Mar 20, 2025, 10:53 PM UTC
This incident has been resolved.
Minor November 16, 2024 Disruption to incoming data feeds 1h 59m TRUST Feed, TD Feed
Started Nov 16, 2024, 01:47 PM UTC· resolved Nov 16, 2024, 03:46 PM UTC
- identified Nov 16, 2024, 01:47 PM UTC
Since around 1300, we have been having issues with our data feeds from Network Rail. This appears to be an industry-wide problem, and we are working to find a resolution.
- resolved Nov 16, 2024, 03:46 PM UTC
This incident has been resolved.