OpenTrainTimes had 10 outages in the last 2 years totaling 38h 45m of downtime — averaging 0.4 incidents per month.
There were 10 OpenTrainTimes outages since November 16, 2024 totaling 38h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
Maps and schedule performance data are not updating at present due to an infrastructure issue. Engineers are investigating.
This fault has been rectified, and maps are currently updating with the backlog of data
This incident has been resolved.
Due to a server problem, maps are running up to ~1h30m behind reality. We have fixed the underlying issue and will continue to monitor until the maps are up-to-date
This incident has been resolved.
Over the past weeks, we have been having a chronic issue with bots (likely AI bots) scraping content on our website at a rate far exceeding even our regular peak traffic levels. This results in occasional 404 errors when viewing pages on the site. We are working to limit this traffic and have put additional mitigations in place.
This incident has been resolved.
Planned maintenance on the Network Rail Open Data platform has overrun by 20 minutes. Maps will be showing outdated information.
This incident has been resolved.
A problem relating to database corruption for the OpenTrainTimes website caused users to receive 500 errors when viewing maps or train schedules between around 2230 on 15th February and 0915 on 16th February. The root cause was corruption on a disk partition on one of our database servers hosted on some of our older infrastructure. This server and its associated infrastructure was scheduled for renewal on to a more resilient platform before April 2026, however we are bringing this forward in the light of this outage.
We have not received any TRUST data from Network Rail since around 1712 today, nor have a number of other industry systems. We understand that there is a widespread outage. Maps will still be functioning.
We are now receiving TRUST messages, although any data produced between 1712 and 1927 has not been received. We will monitor for the next hour before closing this incident.
This incident has been resolved.
Automated monitoring has detected a total loss of data from the Network Rail Open Data platform to our servers. As a result, train movements are not updating on maps and train schedules will not show tracking in real-time.
We are now receiving real-time data, although there is a gap of several minutes between 1801 and 1807 where there is limited data. Maps will therefore be showing incorrect data until a train passes through each berth.
This incident has been resolved.
Engineers have identified high latency on our real-time feeds from the Network Rail Open Data platform. As a result, the real-time components of the website will be showing out-of-date or missing data.
This issue has now been resolved. We are awaiting a response from CACI, who manage the system on behalf of Network Rail, and we have also made an FOI request to help everyone understand the criticality of Open Data systems.
Due to a system failure, we do not currently have up-to-date real time running data. We are working to restore this in the coming hours.
This incident has been resolved.
Since around 1300, we have been having issues with our data feeds from Network Rail. This appears to be an industry-wide problem, and we are working to find a resolution.
This incident has been resolved.