OpenText incident

Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing

Notice Resolved View vendor source →

OpenText experienced a notice incident on August 13, 2026 affecting Zix Office 365, lasting 21h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 06:36 PM UTC
Resolved
Aug 14, 2026, 04:24 PM UTC
Duration
21h 48m
Detected by Pingoru
Aug 13, 2026, 06:36 PM UTC

Affected components

Zix Office 365

Update timeline

  1. investigating Aug 13, 2026, 06:36 PM UTC

    Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution. Workaround: After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant. Tracking Number: IM3979306

  2. resolved Aug 14, 2026, 04:24 PM UTC

    This incident has been resolved.