OpenText incident

Cloud Fax services experienced delays in processing of fax files

Minor Resolved View vendor source →

OpenText experienced a minor incident on August 13, 2026 affecting Desktop Messaging BMS and Desktop Messaging BMS and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 03:09 PM UTC
Resolved
Aug 13, 2026, 05:02 PM UTC
Duration
1h 53m
Detected by Pingoru
Aug 13, 2026, 03:09 PM UTC

Affected components

Desktop Messaging BMSDesktop Messaging BMSDesktop Messaging BMS

Update timeline

  1. investigating Aug 13, 2026, 03:09 PM UTC

    Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Desktop Messaging BMS Tracking Number: IM3978817

  2. investigating Aug 13, 2026, 04:15 PM UTC

    Desktop Messaging BMS is experiencing delays in processing fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3978817

  3. resolved Aug 13, 2026, 05:02 PM UTC

    Desktop Messaging BMS experienced delays in processing fax files. The issue is now resolved. We appreciate your patience. Tracking Number: IM3978817