OpenText incident

Core EDR/MDR experienced issues

Critical Resolved View vendor source →

OpenText experienced a critical incident on April 30, 2026 affecting Core EDR/MDR, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 03:17 PM UTC
Resolved
Apr 30, 2026, 06:09 PM UTC
Duration
2h 51m
Detected by Pingoru
Apr 30, 2026, 03:17 PM UTC

Affected components

Core EDR/MDR

Update timeline

  1. investigating Apr 30, 2026, 03:17 PM UTC

    Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

  2. investigating Apr 30, 2026, 04:31 PM UTC

    Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

  3. monitoring Apr 30, 2026, 05:14 PM UTC

    Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.

  4. resolved Apr 30, 2026, 06:09 PM UTC

    Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. The issue is now resolved. We appreciate your patience.