OpenText incident

Zix Encryption Services - Secure Cloud Email Encryption AEE DLP requiring login

Minor Resolved View vendor source →

OpenText experienced a minor incident on August 6, 2026 affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), lasting 19h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 05:18 PM UTC
Resolved
Aug 07, 2026, 12:56 PM UTC
Duration
19h 38m
Detected by Pingoru
Aug 06, 2026, 05:18 PM UTC

Affected components

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)

Update timeline

  1. investigating Aug 06, 2026, 05:18 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3975128

  2. monitoring Aug 06, 2026, 09:14 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3975128

  3. resolved Aug 07, 2026, 12:56 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP. The issue is now resolved. We appreciate your patience. Tracking Number: IM3975128