OpenText incident

TLS connection issues with multiple encryption services

Minor Resolved View vendor source →

OpenText experienced a minor incident on July 31, 2026 affecting Zix Encryption Services - Hosted SMB and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 02:29 PM UTC
Resolved
Jul 31, 2026, 05:35 PM UTC
Duration
3h 5m
Detected by Pingoru
Jul 31, 2026, 02:29 PM UTC

Affected components

Zix Encryption Services - Hosted SMBZix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)Zix Encryption Services - ZixGateway (Hosted)Zix Threat Protection - Zix Protect

Update timeline

  1. investigating Jul 31, 2026, 02:29 PM UTC

    The following services are experiencing an issue with TLS connections to Google-owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) Tracking Number: IM3971825

  2. investigating Jul 31, 2026, 02:37 PM UTC

    The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) Tracking Number: IM3971825

  3. investigating Jul 31, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 31, 2026, 02:57 PM UTC

    The following services are experienced an issue with TLS connections to multiple external mail services. Service has been restored and is now being validated. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect Tracking Number: IM3971825

  5. resolved Jul 31, 2026, 05:35 PM UTC

    The following services are experienced an issue with TLS connections to multiple external mail services. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect The issue is now resolved. We appreciate your patience. Tracking Number: IM3971825