OpenText incident

Zix - Customer Portal incorrectly authentication issue

Minor Ongoing View vendor source →

OpenText is currently experiencing a minor incident affecting Zix Customer Portal Interface - Customer Portal, which began 14h ago. The vendor's full update timeline is below.

Started
Jul 28, 2026, 05:31 PM UTC
Resolved
Ongoing
Duration
● 14h 7m
Detected by Pingoru
Jul 28, 2026, 05:31 PM UTC

Affected components

Zix Customer Portal Interface - Customer Portal

Update timeline

  1. identified Jul 28, 2026, 05:31 PM UTC

    We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now. Incident: IM3969646

  2. monitoring Jul 28, 2026, 05:38 PM UTC

    We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational. Incident: IM3969646