OpenText incident

Zix Hosted Exchange/Customer Portal not saving updates to user settings

Minor Resolved View vendor source →

OpenText experienced a minor incident on July 25, 2026 affecting Zix Hosted Exchange, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2026, 09:57 PM UTC
Resolved
Jul 27, 2026, 01:08 PM UTC
Duration
1d 15h
Detected by Pingoru
Jul 25, 2026, 09:57 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Jul 25, 2026, 09:57 PM UTC

    Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3967822

  2. monitoring Jul 25, 2026, 11:52 PM UTC

    Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience. Tracking Number: IM3967822

  3. resolved Jul 27, 2026, 01:08 PM UTC

    This incident has been resolved.