OpenText incident
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Errors while delivering to DLP
OpenText experienced a minor incident on July 23, 2026 affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 05:30 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3966467
- investigating Jul 23, 2026, 06:29 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service. The assembled teams have identified the cause and are working diligently to resolve the issue. We appreciate your patience. Tracking Number: IM3966467
- monitoring Jul 23, 2026, 07:02 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service. Service has been restored and is now being validated. This status will remain open for 24 hours. We appreciate your patience. Tracking Number: IM3966467
- resolved Jul 27, 2026, 01:49 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service. The issue is now resolved. We appreciate your patience. Tracking Number: IM3966467