OpenText incident

Secure Messaging Portal (ZixPortal) Email sporadic message delivery delays

Minor Resolved View vendor source →

OpenText experienced a minor incident on July 22, 2026 affecting Secure Messaging Portal (ZixPortal), lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 04:21 PM UTC
Resolved
Jul 22, 2026, 09:27 PM UTC
Duration
5h 6m
Detected by Pingoru
Jul 22, 2026, 04:21 PM UTC

Affected components

Secure Messaging Portal (ZixPortal)

Update timeline

  1. investigating Jul 22, 2026, 04:21 PM UTC

    Secure Messaging Portal (ZixPortal) is currently experiencing an issue with sporadic message delivery delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965742

  2. monitoring Jul 22, 2026, 05:28 PM UTC

    Secure Messaging Portal (ZixPortal) experienced an issue with sporadic message delivery delays. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3965742

  3. resolved Jul 22, 2026, 09:27 PM UTC

    Secure Messaging Portal (ZixPortal) experienced an issue with sporadic message delivery delays. The issue is now resolved. We appreciate your patience. Tracking Number: IM3965742