OpenText incident
Email Message Privacy (EMP) Gateway Users unable to messages
OpenText experienced a minor incident on July 21, 2026 affecting Zix Encryption Services - Email Message Privacy (EMP), lasting 17h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 10:21 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965145
- investigating Jul 22, 2026, 11:46 AM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages. Teams have been assembled and are working to resolve the issue. We appreciate your patience. Tracking Number: IM3965145
- monitoring Jul 22, 2026, 12:22 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3965145
- resolved Jul 22, 2026, 04:17 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway. The issue is now resolved. We appreciate your patience. Tracking Number: IM3965145