OpenText incident

Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook

Major Resolved View vendor source →

OpenText experienced a major incident on July 13, 2026 affecting Zix Hosted Exchange, lasting 15h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 09:44 PM UTC
Resolved
Jul 14, 2026, 12:45 PM UTC
Duration
15h 1m
Detected by Pingoru
Jul 13, 2026, 09:44 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Jul 13, 2026, 09:44 PM UTC

    Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

  2. investigating Jul 13, 2026, 09:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 13, 2026, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 12:45 PM UTC

    This incident has been resolved.