OpenText incident
Cloud Fax services Europe and Core Messaging Europe were experiencing potential service degradation
OpenText experienced a minor incident on June 26, 2026 affecting Desktop Messaging BMS and Fax Cloud Connect (RightFax) and 1 more component, lasting 26d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 03:54 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Tracking Number: IM3951663
- investigating Jun 26, 2026, 04:54 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes first. Tracking Number: IM3951663
- investigating Jun 29, 2026, 08:20 AM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663
- investigating Jun 29, 2026, 12:20 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663
- investigating Jun 30, 2026, 12:20 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663
- investigating Jul 01, 2026, 12:20 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663
- investigating Jul 02, 2026, 12:20 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663
- investigating Jul 03, 2026, 12:20 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update will be sent on 6 July 2026 at 13:00 UTC or if there are significant updates, whichever comes first. Tracking Number: IM3951663
- investigating Jul 06, 2026, 01:00 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663
- investigating Jul 07, 2026, 01:00 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
- investigating Jul 08, 2026, 06:08 PM UTC
The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3951663
- monitoring Jul 08, 2026, 06:13 PM UTC
The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3951663
- resolved Jul 23, 2026, 11:43 AM UTC
The following services were experiencing a potential service degradation. The issue is now resolved. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Tracking Number: IM3951663