OpenText incident
Frankfurt EU28 experienced service unavailability.
OpenText experienced a notice incident on June 26, 2026 affecting Frankfurt EU28, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 26, 2026, 07:18 AM UTC
Frankfurt EU28 experienced service unavailability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3951449
- postmortem Jun 26, 2026, 12:48 PM UTC
# Incident Report **Tracking number:** IM3951449 PM1011657 **Incident window:** June 26, 2026, from 06:18 GMT to 07:10 GMT **Services affected:** OpenText™ Enterprise Service Manager **RCA target completion date:** July 13, 2026 **Overview** On June 26, 2026, 07:32 GMT, Incident Management was engaged to investigate performance degradation affecting multiple customers on the EU28 farm. **Impact** Users experienced service performance degradation. **Resolution** The investigation revealed that degraded RabbitMQ performance was the cause of intermittent service availability on the EU28 farm. The RabbitMQ service was rebuilt as part of the recovery activities, and application performance was restored at 07:10 GMT.