OpenText experienced a minor incident on June 4, 2026 affecting Core EDR/MDR, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 08:00 PM UTC
Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
- monitoring Jun 04, 2026, 09:07 PM UTC
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
- monitoring Jun 04, 2026, 10:00 PM UTC
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
- monitoring Jun 04, 2026, 11:00 PM UTC
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
- resolved Jun 05, 2026, 01:13 AM UTC
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. The issue is now resolved. We appreciate your patience.