OpenText incident
Cloud Fax services Europe was experiencing a degradation in service
OpenText experienced a notice incident on May 28, 2026 affecting Desktop Messaging BMS and Core Messaging Data Sovereignty and 1 more component, lasting 3d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 01:06 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3933223
- investigating May 28, 2026, 02:01 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging The incident number has been updated to reflect the correct incident number. Tracking Number: IM3934421 OpenText teams have identified that Core Messaging Europe is experiencing service unavailability and will be removed from this update. A separate update will be posted for Core Messaging Europe services to provide a more accurate impact to the customers.
- investigating May 28, 2026, 03:02 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Tracking Number: IM3934421
- investigating May 28, 2026, 04:01 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 28, 2026, 07:00 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 28, 2026, 10:00 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 02:00 AM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 08:09 AM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 02:00 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 08:05 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- monitoring May 30, 2026, 12:29 PM UTC
The following services was experiencing a degradation in service. Service has been restored and monitoring is in progress. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first. Tracking Number: IM3934421
- resolved Jun 01, 2026, 04:01 AM UTC
The following services was experiencing a degradation in service. The issue is now resolved. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Tracking Number: IM3934421