OpenText incident

Frankfurt EU3 and Oregon US7 were experiencing email functionality issues

Minor Resolved View vendor source →

OpenText experienced a minor incident on May 21, 2026 affecting Frankfurt EU3 and Oregon US7, lasting 4d 15h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 04:04 PM UTC
Resolved
May 26, 2026, 07:25 AM UTC
Duration
4d 15h
Detected by Pingoru
May 21, 2026, 04:04 PM UTC

Affected components

Frankfurt EU3Oregon US7

Update timeline

  1. investigating May 21, 2026, 04:04 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3930847

  2. investigating May 21, 2026, 05:04 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  3. investigating May 21, 2026, 09:04 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  4. investigating May 22, 2026, 01:06 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  5. investigating May 22, 2026, 01:54 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  6. identified May 22, 2026, 06:50 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  7. identified May 22, 2026, 10:50 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  8. identified May 22, 2026, 02:50 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  9. identified May 22, 2026, 08:36 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. The next update for this issue will be sent on Monday, May 25, 2026, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  10. identified May 25, 2026, 06:55 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  11. identified May 25, 2026, 11:55 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  12. identified May 25, 2026, 04:55 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  13. identified May 25, 2026, 09:55 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  14. identified May 26, 2026, 03:00 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

  15. resolved May 26, 2026, 07:25 AM UTC

    Frankfurt EU3 and Oregon US7 were experiencing email functionality issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3930847