OpenText incident

Core EDR/MDR is currently experiencing installation failures

Minor Ongoing View vendor source →

OpenText is currently experiencing a minor incident affecting Core EDR/MDR, which began 2h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 06:19 PM UTC
Resolved
Ongoing
Duration
● 1h 39m
Detected by Pingoru
May 13, 2026, 06:19 PM UTC

Affected components

Core EDR/MDR

Update timeline

  1. identified May 13, 2026, 06:19 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.

  2. identified May 13, 2026, 07:19 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.