OpenText incident

Core EDR/MDR experienced installation failures

Minor Resolved View vendor source →

OpenText experienced a minor incident on May 13, 2026 affecting Core EDR/MDR, lasting 4d 22h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 06:19 PM UTC
Resolved
May 18, 2026, 04:56 PM UTC
Duration
4d 22h
Detected by Pingoru
May 13, 2026, 06:19 PM UTC

Affected components

Core EDR/MDR

Update timeline

  1. identified May 13, 2026, 06:19 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.

  2. identified May 13, 2026, 07:19 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  3. identified May 14, 2026, 01:19 AM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  4. identified May 14, 2026, 11:41 AM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  5. identified May 14, 2026, 02:19 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. EDR/MDR components may now be installed, and existing agents can now be upgraded to version 3.0.3. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  6. monitoring May 14, 2026, 08:27 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  7. monitoring May 15, 2026, 02:27 AM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  8. monitoring May 15, 2026, 08:27 AM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  9. monitoring May 15, 2026, 02:21 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  10. monitoring May 15, 2026, 08:30 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. The next update for this issue will be on Monday, 18 May 2026, at 15:00 UTC or if there are significant updates, whichever comes first.

  11. monitoring May 18, 2026, 03:00 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

  12. resolved May 18, 2026, 04:56 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. The issue is now resolved. We appreciate your patience.