OpenText incident

Zix Encryption Services - Email Message Privacy (EMP) - Australian Users having issues composing

Minor Resolved View vendor source →

OpenText experienced a minor incident on January 6, 2026 affecting Zix Encryption Services - Email Message Privacy (EMP), lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 04:04 PM UTC
Resolved
Jan 12, 2026, 03:01 PM UTC
Duration
5d 22h
Detected by Pingoru
Jan 06, 2026, 04:04 PM UTC

Affected components

Zix Encryption Services - Email Message Privacy (EMP)

Update timeline

  1. investigating Jan 06, 2026, 04:04 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with Australian users having issues composing secure messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3846958

  2. investigating Jan 08, 2026, 05:55 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is still experiencing an issue with Australian users having issues composing secure messages. Teams have assembled and are working to resolve the issue. We appreciate your patience. Tracking Number: IM3846958

  3. resolved Jan 12, 2026, 03:01 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with Australian users having issues composing secure messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3846958