OpenText incident

Cloud Fax services experienced service interruption

Minor Resolved View vendor source →

OpenText experienced a minor incident on December 6, 2025 affecting Desktop Messaging BMS and Desktop Messaging BMS and 1 more component, lasting 54d 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2025, 01:55 PM UTC
Resolved
Jan 29, 2026, 05:31 PM UTC
Duration
54d 3h
Detected by Pingoru
Dec 06, 2025, 01:55 PM UTC

Affected components

Desktop Messaging BMSDesktop Messaging BMSDesktop Messaging BMSFax Cloud Connect (RightFax)Fax Cloud Connect (RightFax)Fax2MailFax2Mail

Update timeline

  1. investigating Dec 04, 2025, 06:58 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first. Tracking Number: IM3714284

  2. investigating Dec 04, 2025, 08:29 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  3. investigating Dec 05, 2025, 12:00 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  4. investigating Dec 05, 2025, 05:07 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  5. investigating Dec 05, 2025, 01:07 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  6. investigating Dec 05, 2025, 09:11 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  7. investigating Dec 06, 2025, 01:55 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  8. investigating Dec 07, 2025, 02:30 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  9. investigating Dec 07, 2025, 02:31 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  10. investigating Dec 08, 2025, 02:35 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  11. investigating Dec 08, 2025, 02:41 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  12. investigating Dec 09, 2025, 02:51 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  13. investigating Dec 09, 2025, 02:50 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  14. investigating Dec 10, 2025, 03:09 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  15. investigating Dec 10, 2025, 02:34 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  16. investigating Dec 11, 2025, 02:34 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  17. investigating Dec 11, 2025, 02:31 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  18. investigating Dec 12, 2025, 03:25 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  19. investigating Dec 12, 2025, 02:30 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  20. investigating Dec 15, 2025, 02:30 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 16 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  21. investigating Dec 16, 2025, 04:02 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 17 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  22. investigating Dec 17, 2025, 04:30 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 18 December 2025 at 16:30 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  23. investigating Dec 18, 2025, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 19 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  24. investigating Dec 19, 2025, 05:51 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 22 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  25. investigating Dec 22, 2025, 04:10 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 23 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  26. investigating Dec 23, 2025, 04:02 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 24 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  27. investigating Dec 24, 2025, 06:21 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 26 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  28. investigating Dec 26, 2025, 04:11 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 29 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  29. investigating Dec 29, 2025, 04:03 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 31 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  30. investigating Dec 31, 2025, 04:44 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 2 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  31. investigating Jan 02, 2026, 04:16 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 5 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  32. investigating Jan 05, 2026, 05:08 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 7 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  33. investigating Jan 07, 2026, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 9 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  34. investigating Jan 09, 2026, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 12 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  35. investigating Jan 12, 2026, 04:01 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 14 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  36. investigating Jan 14, 2026, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 16 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  37. investigating Jan 16, 2026, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 19 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  38. investigating Jan 19, 2026, 05:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 21 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  39. investigating Jan 21, 2026, 07:15 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 23 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  40. investigating Jan 23, 2026, 04:03 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 26 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  41. investigating Jan 26, 2026, 06:45 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 28 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  42. investigating Jan 28, 2026, 06:31 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 30 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  43. resolved Jan 29, 2026, 05:31 PM UTC

    The following services experienced an issue with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC and is now resolved. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Tracking Number: IM3830090