OpenText experienced a minor incident on March 3, 2026 affecting Zix Customer Portal Interface - Customer Portal, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Zix Customer Portal Interface - Customer Portal
Update timeline
- identified Mar 03, 2026, 07:54 PM UTC
We have an identified an issue with a subset of customers with LDAP imports are unable to log in. We are currently investigating what occurred.
- monitoring Mar 03, 2026, 10:06 PM UTC
We have restarted LDAP services which will reimport the users. We are currently in the process of restoring back all user/admin settings back to users that were effected. Tracking ID : IM3881037
- resolved Mar 04, 2026, 08:17 PM UTC
This incident has been resolved.