OpenText incident
Issues with multiple services hosted on ZixCentral
OpenText experienced a minor incident on March 31, 2026 affecting Zix Archive Services - Business Communication Archive and Zix Archive Services - ZixArchive and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2026, 01:19 PM UTC
The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020
- investigating Mar 31, 2026, 01:20 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 31, 2026, 02:13 PM UTC
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020
- resolved Mar 31, 2026, 04:56 PM UTC
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. This issue is now resolved. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020