OpenText incident

Archiving Services are giving errors when trying to access

Minor Resolved View vendor source →

OpenText experienced a minor incident on April 17, 2026 affecting Zix Archive Services - Erado Archiving and Zix Archive Services - Business Communication Archive and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 09:41 PM UTC
Resolved
Apr 17, 2026, 10:40 PM UTC
Duration
59m
Detected by Pingoru
Apr 17, 2026, 09:41 PM UTC

Affected components

Zix Archive Services - Erado ArchivingZix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchive

Update timeline

  1. investigating Apr 17, 2026, 09:41 PM UTC

    Zix-Cybersecurity Archiving Services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

  2. resolved Apr 17, 2026, 10:40 PM UTC

    Zix-Cybersecurity Archive services experienced an issue that was giving a 502/504 error when trying to access though the user interface. The issue is now resolved. We appreciate your patience. Tracking Number: IM3910642