OpenAthens experienced a minor incident on October 17, 2023 affecting Service Desk portal, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk portal
Update timeline
- investigating Oct 17, 2023, 06:19 PM UTC
We have had reports that the Service desk portal is running slow, we are currently investigating the issue and will provide further updates in the next hour.
- monitoring Oct 17, 2023, 06:37 PM UTC
A resource issue has been identified and the Service desk portal was restarted.
- resolved Oct 17, 2023, 06:59 PM UTC
This incident has been resolved.