OpenAthens incident

OpenAthens Outage - P1

Critical Resolved View vendor source →

OpenAthens experienced a critical incident on December 6, 2023 affecting Authentication Point and Authentication API and 1 more component, lasting 20h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 01:06 PM UTC
Resolved
Dec 07, 2023, 09:16 AM UTC
Duration
20h 9m
Detected by Pingoru
Dec 06, 2023, 01:06 PM UTC

Affected components

Authentication PointAuthentication APIAuthentication brokerManaged Proxy serviceOpenAthens KeystoneRedirectorWayfinderMyAthens user portalOpenAthens Compass dashboardAdministration API

Update timeline

  1. investigating Dec 06, 2023, 01:19 PM UTC

    We’re looking into an issue that’s affecting all services for all users. Our team is working to understand what has caused the issue and we will update you within the next hour.

  2. investigating Dec 06, 2023, 01:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 06, 2023, 01:46 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 06, 2023, 02:27 PM UTC

    We have identified the cause of the issue and have implemented a fix. We are currently monitoring the fix to ensure stability of our services.

  5. monitoring Dec 06, 2023, 05:02 PM UTC

    Thank you for your patience while we worked on this incident. We are confident that the issue has now been resolved, however, we will continue to monitor the service overnight to be sure. Our next update will be at 9am GMT.

  6. resolved Dec 07, 2023, 09:16 AM UTC

    Following the fix at 14:09 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support