OpenAthens experienced a minor incident on December 11, 2023 affecting Service Desk portal, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2023, 08:56 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Service Desk portal Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Dec 11, 2023, 09:10 AM UTC
We have now fixed the issue, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved Dec 11, 2023, 10:13 AM UTC
Following the earlier fix and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support