OpenAthens experienced a minor incident on December 11, 2023 affecting Email services, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2023, 05:51 PM UTC
We’re looking into an issue that's preventing OpenAthens users from recieving emails from our service. Our team is working to understand what has caused the issue and we will update you within the next hour.
- identified Dec 11, 2023, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 11, 2023, 07:59 PM UTC
There is an issue with the 3rd Party provider OpenAthens uses to send emails. Due to this emails may take up to an hour to be received. This issue has been raised with the provider. Our is team monitoring the situation.
- identified Dec 11, 2023, 08:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 11, 2023, 08:59 PM UTC
Email delivery time is now back to normal, however our team will monitor the situation for an additional hour.
- resolved Dec 11, 2023, 09:55 PM UTC
This incident has been resolved.