OpenAthens incident

Update on OpenAthens Support Portal migration

Notice Resolved View vendor source →

OpenAthens experienced a notice incident on February 5, 2024 affecting Service Desk portal, lasting 44d. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2024, 09:53 AM UTC
Resolved
Mar 20, 2024, 10:51 AM UTC
Duration
44d
Detected by Pingoru
Feb 05, 2024, 09:53 AM UTC

Affected components

Service Desk portal

Update timeline

  1. investigating Feb 05, 2024, 09:53 AM UTC

    Please note that we will not move to our new support portal on 7 February 2024, as previously advised. We need more time to ensure that our customers get a great experience, and we will communicate a revised date as soon as possible. Currently, no action is required, and we thank customers for their patience.

  2. resolved Mar 20, 2024, 10:51 AM UTC

    This incident has been resolved.