OpenAthens experienced a minor incident on April 9, 2024 affecting Service Desk portal, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 09, 2024, 07:29 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Service Desk portal Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Apr 09, 2024, 07:49 AM UTC
We have now fixed the issue, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved Apr 09, 2024, 08:55 AM UTC
Following the fix at 08:43 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support