OpenAthens experienced a major incident on April 16, 2024 affecting Authentication broker, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication broker
Update timeline
- investigating Apr 16, 2024, 05:36 PM UTC
We have had reports of users having issues for customers that are using an LDAP or Sirsi local connection. We are currently investigating this issue.
- monitoring Apr 16, 2024, 05:56 PM UTC
An issue has been identified that was introduced during the deployment of the Authentication Broker service, that would have caused LDAP authentications to be seen from IP addresses that were different to the ones advertised in our external documentation. A fix has been implemented that has now corrected this issue.
- monitoring Apr 16, 2024, 05:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 16, 2024, 07:15 PM UTC
This incident has been resolved.