OpenAthens experienced a critical incident on May 23, 2024 affecting Authentication Point and Authentication API and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2024, 07:37 AM UTC
We’re currently investigating issues that are preventing our users from accessing the OpenAthens service as a matter of the highest priority. We will provide further updates within the next hour or sooner if we make any significant progress.
- monitoring May 23, 2024, 08:15 AM UTC
We have now fixed the issue, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved May 23, 2024, 11:59 AM UTC
Following the fix at 09:12 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support