OpenAthens incident

OpenAthens managed proxy service - forward proxy - P2

Major Resolved View vendor source →

OpenAthens experienced a major incident on July 18, 2024 affecting Managed Proxy service, lasting 8h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 03:19 AM UTC
Resolved
Jul 18, 2024, 12:04 PM UTC
Duration
8h 44m
Detected by Pingoru
Jul 18, 2024, 03:19 AM UTC

Affected components

Managed Proxy service

Update timeline

  1. investigating Jul 18, 2024, 03:19 AM UTC

    We are currently investigating an issue affecting some customers using our managed proxy service, in particular those customers using our forward proxy. Customers using our forward proxy are currently unable to access resources. We will update you as soon as we have more information.

  2. monitoring Jul 18, 2024, 03:58 AM UTC

    We have identified and resolved the issue. Following successful testing, customers should now be able to access resources through our forward proxy.

  3. resolved Jul 18, 2024, 12:04 PM UTC

    The issue is now resolved.