OpenAthens experienced a notice incident on July 19, 2024 affecting Service Desk portal, lasting 7h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk portal
Update timeline
- monitoring Jul 19, 2024, 08:39 AM UTC
Following the recent news affecting many major IT systems thought to be caused by the Crowdstrike service, please be aware that so far the main OpenAthens service is not affected. Other services may be affected. We are continuing to monitor our service and will provide updates if needed. Please contact our service desk if you are experiencing any issues.
- resolved Jul 19, 2024, 04:08 PM UTC
After monitoring our service, we are now confident that we are unaffected by the global IT outage. If you are having any issues then please contact our service desk: https://www.openathens.net/support