OpenAthens incident

Degradation Of Service - OpenAthens Emails - P3

Minor Resolved View vendor source →

OpenAthens experienced a minor incident on October 16, 2024 affecting Email services, lasting 7h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 07:00 AM UTC
Resolved
Oct 16, 2024, 02:07 PM UTC
Duration
7h 6m
Detected by Pingoru
Oct 16, 2024, 07:00 AM UTC

Affected components

Email services

Update timeline

  1. investigating Oct 16, 2024, 09:44 AM UTC

    We are currently encountering issues sending emails. We are investigating the issue and we will provide a further update in 20 mins.

  2. identified Oct 16, 2024, 09:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 16, 2024, 10:17 AM UTC

    An issue was identified as part of the patching of our infrastructure that impacted email sending. This has been rolled back and emails are now being sent correctly.

  4. resolved Oct 16, 2024, 02:07 PM UTC

    Following the fix at 11:17 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support