OpenAthens experienced a major incident on October 17, 2024 affecting Authentication Point, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 17, 2024, 06:54 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Authentication Point The issue started at 07:26 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Oct 17, 2024, 06:58 AM UTC
We have applied a fix to the issue at 07:53 BST, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved Oct 17, 2024, 07:52 AM UTC
Following the fix at 07:53 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support