OpenAthens experienced a major incident on October 23, 2024 affecting Authentication Point, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2024, 01:15 PM UTC
We’re looking into an issue that’s affecting the following service(s) for some users. Authentication Point Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Oct 23, 2024, 01:21 PM UTC
We have applied a fix to the issue at 14:21 BST, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved Oct 23, 2024, 02:25 PM UTC
Following the fix at 14:21 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support