OpenAthens experienced a critical incident on December 19, 2024 affecting Redirector, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2024, 02:03 PM UTC
We’re looking into an issue that’s affecting the following service(s) for some users. Redirector The issue started at 10:51 GMT Our team is working to understand what has caused the issue and we will update you within the next hour.
- investigating Dec 19, 2024, 02:26 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 19, 2024, 02:30 PM UTC
We have applied a fix to the issue at 14:22 GMT, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- investigating Dec 19, 2024, 03:25 PM UTC
We are still investigating an outage affecting the OpenAthens Redirector. Please bear with us while we work on a resolution to the issue.
- investigating Dec 19, 2024, 06:25 PM UTC
OpenAthens is still experiencing issues with our Redirector service. This means that you may be unable to access certain resources until the issue has been fully mitigated. For these resources you will see a 403 forbidden error.
- monitoring Dec 20, 2024, 08:53 AM UTC
We have been monitoring this service overnight and have seen significant improvement in the stability of the service. Users will no longer see 403 forbidden errors when logging into any services via the redirector. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved Dec 23, 2024, 11:23 AM UTC
This incident has been resolved. Exact outage times are 10:51 to 17:14 UK time