OpenAthens incident

Service Outage - Authentication Services - P1

Critical Resolved View vendor source →

OpenAthens experienced a critical incident on January 27, 2025 affecting Authentication Point and Authentication API and 1 more component, lasting 7h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 09:12 AM UTC
Resolved
Jan 27, 2025, 04:33 PM UTC
Duration
7h 21m
Detected by Pingoru
Jan 27, 2025, 09:12 AM UTC

Affected components

Authentication PointAuthentication APIAuthentication broker

Update timeline

  1. investigating Jan 27, 2025, 09:12 AM UTC

    We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Authentication Point Authentication API Authentication Broker The issue started at 08:50 GMT Our team is working to understand what has caused the issue and we will update you within the next hour.

  2. investigating Jan 27, 2025, 09:13 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 27, 2025, 09:32 AM UTC

    As of 9:15, a release has been rolled back and the service has been restored, we are continuing to monitor the situation.

  4. resolved Jan 27, 2025, 04:33 PM UTC

    This incident has been resolved. Exact outage times are 08:50 to 09:15 UK time