OpenAthens incident

Degradation Of Service - Authentication Services - P2

Major Resolved View vendor source →

OpenAthens experienced a major incident on February 3, 2025 affecting Authentication Point and Authentication API, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 08:20 PM UTC
Resolved
Feb 05, 2025, 08:16 AM UTC
Duration
1d 11h
Detected by Pingoru
Feb 03, 2025, 08:20 PM UTC

Affected components

Authentication PointAuthentication API

Update timeline

  1. monitoring Feb 03, 2025, 08:20 PM UTC

    We’re looking into an issue that had intermittently affected the following services for some users. Authentication Point Authentication API The issue started at 19:35 GMT and ended at 20:00 GMT We have made an adjustment to our service configuration in order to resolve the issue, and we are continuing to monitor.

  2. resolved Feb 05, 2025, 08:16 AM UTC

    Following the fix at 20:06 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support