OpenAthens incident
Degradation Of Service - Managed Proxy Service - P2
OpenAthens experienced a major incident on February 20, 2025 affecting Managed Proxy service, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2025, 08:35 AM UTC
We’re looking into an issue that’s affecting the following service for some users. Managed Proxy service in APAC region ( AP2 Customers) The issue started at 08:29 UK Time Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Feb 20, 2025, 08:42 AM UTC
A fix has been implemented and we are monitoring the status.
- investigating Feb 20, 2025, 09:07 AM UTC
We're currently investigating an intermittent issue affecting the managed proxy service in the APAC region. Our team is working to understand what has caused the issue and we will update you within the next hour.
- investigating Feb 20, 2025, 09:07 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 20, 2025, 09:49 AM UTC
We have applied a fix to the issue at 08:29 GMT, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved Feb 20, 2025, 11:52 AM UTC
Following the fix at 09:45 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support