OpenAthens experienced a minor incident on May 2, 2025 affecting SP Dashboard, lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2025, 09:41 AM UTC
We’re looking into an issue that’s affecting the following service. SP Dashboard Some connection rulesets are showing as disabled where they were enabled before. This is an issue in the user interface and the connections and rulesets are still working despite showing as disabled. Please be aware that if you press the save changes button while it's in the incorrect state, it will still save and therefore your connections may break for customers. In the mean time, we are disabling the save changes button. If you notice any issues with your connections then please contact the OpenAthens service desk https://www.openathens.net/support/
- investigating May 02, 2025, 10:53 AM UTC
We have now disabled the save changes button for connections in the service provider. If you require assistance making any changes please contact the OpenAthens service desk. https://www.openathens.net/support/
- resolved May 09, 2025, 10:18 AM UTC
We have released a fix and enabled the save changes button for connections in the service provider dashboard.