Sora video generation failing

Update timeline

1. identified Mar 18, 2026, 03:46 PM UTC

   Status: Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

2. investigating Mar 18, 2026, 04:41 PM UTC

   Status: Investigating We are continuing to investigate the cause of the issue.

3. investigating Mar 18, 2026, 05:31 PM UTC

   Status: Investigating Our engineering team is still investigating the cause of the issue.

4. investigating Mar 18, 2026, 05:56 PM UTC

   Status: Investigating We have confirmed that Sora video generation is affected in the API as well as the Sora app. Our team continues to investigate.

5. identified Mar 18, 2026, 06:32 PM UTC

   Status: Identified We have implemented mitigations that have improved the success rate of video generation, but a high rate of error persists. Our team continues to work through the issue.

6. monitoring Mar 18, 2026, 06:47 PM UTC

   Status: Monitoring After further mitigations, services are recovering and we are monitoring for full resolution

7. resolved Mar 18, 2026, 07:14 PM UTC

   Status: Resolved Video generation error rates have returned to normal levels and services are functional.