OpenAI incident
Elevated error rates on Realtime API SIP endpoints
Affected components
Update timeline
- investigating Mar 24, 2026, 05:24 PM UTC
Status: Investigating We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Affected components Realtime (Degraded performance)
- investigating Mar 24, 2026, 05:31 PM UTC
Status: Investigating We have identified that users are experiencing elevated errors for the Realtime API SIP endpoints beginning at approximately midnight Pacific time. We are currently investigating the issue. Affected components Realtime (Degraded performance)
- identified Mar 24, 2026, 05:55 PM UTC
Status: Identified We have identified that users are experiencing elevated errors for the impacted services. Root cause has been identified and mitigation is underway. Affected components Realtime (Degraded performance)
- monitoring Mar 24, 2026, 07:31 PM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components Realtime (Degraded performance)
- resolved Mar 24, 2026, 08:20 PM UTC
Status: Resolved All impacted services have now fully recovered. Affected components Realtime (Operational)
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