OpenAI experienced a minor incident on September 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 29, 2026, 05:49 PM UTC
Status: Investigating Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing [email protected] "[email protected]": mailto:[email protected]. We apologize for the inconvenience.
- investigating Sep 29, 2026, 05:55 PM UTC
Status: Investigating Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email [email protected] "[email protected]": mailto:[email protected].
- investigating Sep 29, 2026, 06:50 PM UTC
Status: Investigating Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email [email protected] "[email protected]": mailto:[email protected].
- monitoring Sep 29, 2026, 09:50 PM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery.
- resolved Sep 29, 2026, 11:18 PM UTC
Status: Resolved The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual. Thank you for your patience while we worked to restore service.