OpenAI experienced a minor incident on September 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 18, 2026, 09:36 PM UTC
Status: Identified Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
- monitoring Sep 18, 2026, 09:59 PM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
- resolved Sep 19, 2026, 01:10 AM UTC
Status: Resolved All impacted services have now fully recovered.