OpenAI incident
1% of ChatGPT Work (mobile/web) turns are failing for existing threads
OpenAI experienced a minor incident on September 12, 2026 affecting ChatGPT Work, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 04:22 PM UTC
Status: Investigating We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Affected components ChatGPT Work (Degraded performance)
- identified Sep 11, 2026, 05:16 PM UTC
Status: Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Affected components ChatGPT Work (Degraded performance)
- investigating Sep 11, 2026, 05:17 PM UTC
Status: Investigating We are investigating the issue for the listed services. Affected components ChatGPT Work (Degraded performance)
- monitoring Sep 11, 2026, 09:51 PM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components ChatGPT Work (Degraded performance)
- monitoring Sep 12, 2026, 01:38 AM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components ChatGPT Work (Degraded performance)
- resolved Sep 12, 2026, 01:57 AM UTC
Status: Resolved All impacted services have now fully recovered. Affected components ChatGPT Work (Operational)